Privacy Policy

gtr11 ("we", "us", "our", "the Platform") is an internationally operated online betting and casino platform accessible at https://gtr11.cam. This Privacy Policy explains how gtr11 collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the Platform.

gtr11 is designed and operated to serve English-preference players across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, and all other provinces. By accessing the Platform or creating an account, you confirm that you have read this Privacy Policy in full and consent to the data practices described herein.

This Policy applies to all personal data collected through the gtr11 website, any associated mobile interfaces, email communications, customer support interactions, and payment processing activities. It does not apply to third-party websites or services linked to or from gtr11 — those parties operate under their own privacy policies.

gtr11 collects the following categories of personal data in connection with the operation of the Platform:

gtr11 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (other than document photographs for KYC purposes), or health information. If any such data is incidentally disclosed to us — for example, within a support communication — it will not be processed for any purpose beyond resolving the relevant query.

gtr11 collects personal data through the following channels:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated Technical Collection: Data collected automatically when you access the Platform, including IP address, device information, browser fingerprint, and session logs, via server logs, cookies, and similar tracking technologies.
• Payment Processors: Transaction confirmation data received from Indonesian banks (BCA, BRI, BNI, Mandiri, and others) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) when you make deposits or withdrawals.
• Identity Verification Partners: Confirmation signals from third-party KYC and AML compliance service providers engaged by gtr11 to verify identity documents against authoritative data sources.
• Fraud Prevention Tools: Risk signals generated by fraud detection systems that analyze betting patterns, login behavior, and device consistency to identify potentially fraudulent activity.

gtr11 processes your personal data on the following legal bases, depending on the nature of the processing activity:

gtr11 uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your Player account, authenticating logins, managing account settings, and processing account closure requests.
• Payment Processing: Facilitating deposits and withdrawals in Indonesian Rupiah (IDR) via your chosen local bank or e-wallet, reconciling transactions, and issuing receipts.
• Identity Verification: Conducting KYC checks to confirm your identity, age (21+), and residential address before processing withdrawals or increasing account limits.
• Fraud and AML Compliance: Monitoring transactions and betting patterns to detect and prevent fraudulent activity, money laundering, collusion, and bonus abuse.
• Responsible Gaming: Monitoring player behavior to identify signs of problem gambling and to administer self-exclusion, deposit limit, and session time-out tools as described in our Responsible Gaming policy.
• Customer Support: Responding to your support queries, processing complaints, and maintaining records of communications for quality assurance.
• Platform Improvement: Analyzing usage data in aggregate to improve game selection, interface design, payment method availability, and overall platform performance.
• Promotions: Administering bonus offers, cashback promotions, and seasonal campaigns (such as those tied to Ramadhan, Idul Fitri, or major sporting events like the BRI Liga 1 season) to eligible Players who have consented to receive such communications.
• Legal Compliance: Meeting record-keeping obligations, responding to lawful requests from competent authorities, and enforcing our Terms & Conditions.

gtr11 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial use. We share personal data only in the following limited circumstances:

• Payment Service Providers: We share transaction data with the Indonesian banks and e-wallet operators you select (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) solely to execute your deposit and withdrawal instructions.
• KYC and AML Compliance Partners: We share identity document data with accredited third-party verification services engaged specifically to confirm player identity and perform AML screening. These partners are contractually bound to process data only for the stated verification purpose.
• Game Content Providers: Certain game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive session tokens and anonymized player identifiers to render their games within the Platform. No directly identifiable personal data (such as your full name or bank details) is shared with game providers.
• Fraud Prevention Providers: We share technical data (IP address, device fingerprint, behavioral signals) with fraud detection partners to assess risk and protect the integrity of the Platform.
• Regulatory and Legal Authorities: We will disclose personal data to competent authorities where required to do so by applicable law, court order, or at the direction of regulators under whose jurisdiction gtr11 operates.
• Business Transfers: In the event of a merger, acquisition, or sale of gtr11's business or assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

gtr11 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively. The following categories of cookies are in use:

You can manage cookie settings through your browser's preferences at any time. Disabling strictly necessary cookies will prevent access to authenticated Platform features. Disabling analytical or functional cookies will not affect your ability to bet or play, but may result in a degraded personalization experience.

gtr11 implements a layered set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure:

• TLS/SSL Encryption: All data in transit between your device and gtr11 servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Password Hashing: Account passwords are stored as salted cryptographic hashes. gtr11 staff cannot view your plain-text password under any circumstances.
• Access Controls: Access to Player personal data within gtr11 is restricted on a strict need-to-know basis. Staff with data access are subject to confidentiality obligations and regular security training.
• Data Minimization: We collect and retain only the minimum personal data necessary for each stated purpose. Unnecessary data is deleted on a rolling schedule.
• Incident Response: gtr11 maintains a documented data breach response plan. In the event of a breach that poses a material risk to Players, affected individuals will be notified promptly with details of the incident and recommended protective steps.

gtr11 retains personal data for the periods set out below, after which data is securely deleted or anonymized:

Where data must be retained beyond a Player's active account period for legal or regulatory reasons, it will be stored in a restricted-access archive and used only for the specific legal purpose that justifies its continued retention.

As a Player on gtr11, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at support@gtr11.cam with the subject line "Data Rights Request":

• Right of Access: You may request a copy of all personal data gtr11 holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or supplemented.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 9). Note that AML and regulatory retention requirements may prevent full erasure in certain cases.
• Right to Restrict Processing: You may request that we restrict active processing of your data while a rectification or objection request is being assessed.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Marketing communications will cease immediately upon a valid objection.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

gtr11 will respond to all verified data rights requests within 30 days. For complex or multiple requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

gtr11 is strictly an adult platform. Access is permitted only to individuals who are 21 years of age or older. gtr11 does not knowingly collect or process personal data from any person under the age of 21.

If gtr11 discovers or is notified that an account has been created by a person under 21, the account will be immediately suspended, all associated data will be deleted (except to the extent required for fraud prevention records), and any funds held in the account will be handled in accordance with applicable regulations.

Parents and guardians in Indonesia are strongly encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on gtr11, please contact us immediately at support@gtr11.cam.

gtr11 is an internationally operated platform. Personal data collected from Players in Indonesia may be processed on servers or by service providers located outside of Indonesia. Where such transfers occur, gtr11 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to international best practice, including:

• Entering into binding data processing agreements with all third-party service providers that include standard contractual clauses for international data transfers.
• Conducting due diligence on the data security practices of all third-party processors before engagement.
• Restricting international data transfers to the minimum data necessary to fulfil the specific processing purpose.

By registering on gtr11, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia for the purposes described in this Policy.

gtr11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. When material changes are made, we will notify registered Players via email or a prominent in-Platform notification at least 14 days before the changes take effect.

The date of the most recent update is displayed at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the Platform and may request account closure.

If you have questions about this Privacy Policy, wish to exercise a data rights request, or want to raise a privacy concern, please contact gtr11's support team through the following channel:

For questions related to responsible gaming, self-exclusion, or account closure, please visit our Responsible Gaming page or email us with "Responsible Gaming" in the subject line.